Complaints and Appeals Policy

Authors may appeal an editorial decision by sending a written request to the Editor-in-Chief through the Contact page within 30 days of the decision. The appeal must explain why the decision should be reconsidered and respond to each reviewer and editor comment. The Editor-in-Chief, or another editor not involved in the original decision, reviews the appeal and may consult an additional reviewer. The outcome is communicated within 30 days, and the appeal decision is final.

Complaints about the journal's processes, staff, or publications can be sent through the same page. Each complaint is acknowledged within 7 days and handled following COPE guidance. Complaints that cannot be resolved by the editorial team may be referred to the publisher, Universitas PGRI Semarang.